Terms of Service

1. Acceptance of Terms

By accessing or using Callie Speech Therapy services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

Callie Speech Therapy provides professional speech and language therapy services through:

• In-person therapy sessions
• Online teletherapy sessions
• Speech and language evaluations
• Treatment planning and consultation
• Progress monitoring and reporting

3. Eligibility

Our services are available to:

• Individuals seeking speech therapy for themselves
• Parents or legal guardians seeking services for their children
• Individuals with valid insurance coverage or ability to self-pay

You must be at least 18 years old to create an account and schedule services. Parents or guardians may create accounts on behalf of minor children.

4. Appointments and Scheduling

Booking

• Appointments can be scheduled through our online platform or by contacting our office
• All appointments are subject to therapist availability
• We will make reasonable efforts to accommodate your scheduling preferences

Cancellation Policy

• Appointments must be cancelled at least 24 hours in advance
• Late cancellations or no-shows may result in a fee
• Repeated cancellations may result in discharge from services

Attendance

Regular attendance is crucial for therapy progress. We reserve the right to discharge patients with excessive absences.

5. Payment Terms

Insurance

• We accept various insurance plans including Kaiser Permanente
• You are responsible for verifying your insurance coverage
• Co-payments are due at the time of service
• You are responsible for any services not covered by insurance

Self-Pay

• Self-pay rates are available for those without insurance coverage
• Payment is due at the time of service
• We accept various payment methods including credit cards and HSA/FSA cards

6. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with HIPAA regulations. Please refer to our Privacy Policy for detailed information.

7. Telehealth Services

For online therapy sessions:

• You must have a reliable internet connection and appropriate device
• You must be in a private, quiet location during sessions
• Sessions may be recorded for quality and training purposes with your consent
• Technical difficulties do not constitute grounds for refunds

8. Professional Relationship

The relationship between you and Callie Speech Therapy is strictly professional. Our therapists maintain professional boundaries and adhere to ethical guidelines set by professional organizations.

9. Limitation of Liability

While we strive to provide excellent therapeutic services, we cannot guarantee specific outcomes. Progress depends on various factors including consistency of attendance, practice outside of sessions, and individual differences.

Callie Speech Therapy shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

10. Intellectual Property

All therapy materials, resources, and content provided by Callie Speech Therapy remain our intellectual property. You may use these materials for personal therapeutic purposes only and may not reproduce or distribute them without permission.

11. Termination

Either party may terminate services at any time with appropriate notice. Reasons for termination may include:

• Achievement of therapy goals
• Non-compliance with treatment plan
• Excessive absences or cancellations
• Non-payment of fees
• Inappropriate behavior or safety concerns

12. Governing Law

These Terms of Service are governed by the laws of the State of California. Any disputes arising from these terms shall be resolved in the courts of California.

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

14. Contact Information

If you have questions about these Terms of Service, please contact us: