Terms of Service

1. Acceptance of Terms

By accessing or using Callie Health services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

Callie Health is a Professional Corporation that provides virtual speech-language pathology services through telehealth technology. Our services include:

• Virtual/telehealth speech therapy sessions
• Online speech and language evaluations
• Treatment planning and consultation
• Progress monitoring and reporting

All sessions are conducted via HIPAA-compliant video conferencing. We do not offer in-person therapy services.

3. Geographic & Licensing Limitations

Our services are limited to patients physically located in California or Texas at the time of their session. All Callie Health speech-language pathologists hold valid licenses issued by the California Speech-Language Pathology and Audiology Board and/or the Texas Department of Licensing and Regulation.

Therapists may only provide services to patients in states where they hold an active license. You must be physically present in California or Texas during each session. Receiving services while located in another state may violate state licensing laws and could result in termination of services.

4. Eligibility

Our services are available to:

• Individuals seeking speech therapy for themselves who are located in California or Texas
• Parents or legal guardians seeking services for their children
• Individuals with valid insurance coverage accepted by our providers or ability to self-pay

You must be at least 18 years old to create an account and schedule services. Parents or guardians may create accounts on behalf of minor children.

5. Appointments and Scheduling

Booking

• Appointments can be scheduled through our online platform
• All appointments are subject to therapist availability
• We will make reasonable efforts to accommodate your scheduling preferences

Cancellation Policy

• Appointments must be cancelled at least 24 hours in advance
• Late cancellations (less than 24 hours notice) incur a $20 fee
• No-shows incur a $40 fee
• Repeated cancellations may result in discharge from services

Please see our full Cancellation Policy for complete details.

Attendance

Regular attendance is crucial for therapy progress. We reserve the right to discharge patients with excessive absences.

6. Payment Terms

Insurance Billing Process

• At booking, we display an estimated co-pay range based on typical insurance plans
• After you submit your booking, we verify your specific benefits with your insurance carrier
• Before any charge is processed, we will confirm the exact co-pay amount with you
• You will receive notification of your verified co-pay before your card is charged
• We will never charge your payment method without first confirming the amount with you
• You are responsible for any services not covered by your insurance plan
• Co-payments are processed after your session is complete

Self-Pay

• Self-pay rates are displayed at the time of booking
• Payment is authorized at booking but not charged until after your session
• We accept credit cards, debit cards, and HSA/FSA cards

7. Consent to Treatment

By booking an appointment, you (or the legal guardian of a minor patient) consent to speech-language pathology evaluation and treatment services. You understand that:

• Speech therapy outcomes vary by individual and are not guaranteed
• You have the right to refuse or discontinue treatment at any time
• You will actively participate in the therapy process, including home practice as recommended
• You will provide accurate and complete information about the patient's health history
• For minor patients, a parent or legal guardian must be present and available during all sessions

8. Telehealth Services

Technology Requirements

• Reliable broadband internet connection (minimum 10 Mbps recommended)
• Device with camera and microphone (computer, tablet, or smartphone)
• Private, quiet location free from distractions
• Current web browser (Chrome, Firefox, Safari, or Edge recommended)

HIPAA Compliance

• All video sessions are conducted through Whereby, a HIPAA-compliant platform
• We maintain a signed Business Associate Agreement (BAA) with our video provider
• Your sessions are encrypted end-to-end
• Session recordings, if any, require your explicit written consent

Limitations of Telehealth

• Telehealth may not be appropriate for all conditions or patients
• Technical difficulties may interrupt or prevent sessions
• In case of technical failure, your therapist will attempt to reconnect or contact you by phone
• Technical difficulties do not constitute grounds for fee waivers unless the session cannot be completed

Emergency Situations

• Telehealth is not appropriate for emergency situations
• If you experience a medical emergency, call 911 immediately
• Provide your therapist with your physical location at the start of each session for emergency purposes

Telehealth Consent: By using our telehealth services, you acknowledge that you have read and understand these terms and consent to receive speech therapy services via video conferencing.

9. SMS/Text Messaging

Program Description

Callie Health sends appointment reminders and scheduling notifications via SMS text messages to the phone number you provide when booking an appointment.

Consent

By providing your phone number and booking an appointment through our platform, you expressly consent to receive SMS text messages from Callie Health related to your appointments and care.

Message Frequency & Rates

• Message frequency varies; you may receive up to 4 messages per scheduled appointment
• Message and data rates may apply depending on your mobile carrier plan
• Contact your wireless carrier for details about your messaging plan

Opt-Out & Help

• You may opt out of SMS messages at any time by replying STOP to any message
• After opting out, you will receive a one-time confirmation message and no further SMS messages
• Reply HELP to any message for assistance, or contact us at hello@trycallie.com

Mobile Information Privacy

Your mobile phone number and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Callie Health is not responsible for messages that are not delivered due to carrier issues or device incompatibility.

10. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with HIPAA regulations. Please refer to our Privacy Policy for detailed information.

11. Professional Relationship

The relationship between you and Callie Health is strictly professional. Our therapists maintain professional boundaries and adhere to ethical guidelines set by the American Speech-Language-Hearing Association (ASHA) and state licensing boards.

12. Limitation of Liability

While we strive to provide excellent therapeutic services, we cannot guarantee specific outcomes. Progress depends on various factors including consistency of attendance, practice outside of sessions, and individual differences.

Callie Health shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

13. Intellectual Property

All therapy materials, resources, and content provided by Callie Health remain our intellectual property. You may use these materials for personal therapeutic purposes only and may not reproduce or distribute them without permission.

14. Termination

Either party may terminate services at any time with appropriate notice. Reasons for termination may include:

• Achievement of therapy goals
• Non-compliance with treatment plan
• Excessive absences or cancellations
• Non-payment of fees
• Inappropriate behavior or safety concerns
• Patient located outside of California or Texas during sessions

15. Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of the State of California for patients located in California, and by the laws of the State of Texas for patients located in Texas.

Binding Arbitration: Any dispute arising from these terms or our services shall be resolved through binding arbitration administered by JAMS or a similar arbitration service, in accordance with its rules. The arbitration shall take place in the state where the patient received services. The arbitrator's decision shall be final and binding. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Small Claims Exception: Either party may bring an individual action in small claims court if the claim qualifies.

16. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

17. Contact Information

If you have questions about these Terms of Service, please contact us: