Callie vs TheraPlatform: A Therapy Practice EHR Comparison

The decision is not whether TheraPlatform or Callie has a longer feature list. It is which system matches the work your practice repeats every week. TheraPlatform serves multidisciplinary practices well when interactive teletherapy, goal and outcome tracking, homework, waitlist management, or automated ERA posting matters most. Callie serves SLP, OT, and PT practices better when the priority is template-aware AI documentation, detailed reminder timing, plain-language eligibility results, and a lower published subscription price. Neither product is pediatric-specific, but both can support practices with pediatric caseloads through portals, recurring schedules, telehealth, and secure communication.

TheraPlatform is a credible multidisciplinary EHR founded by an SLP. Its clearest strengths are unlimited telehealth on every plan, a two-way whiteboard, more than 40 interactive therapy apps, reusable goals, outcome measures with progress graphs, homework in the client portal, waitlist management, and ERA posting when a payer supports it. Those capabilities give a speech, occupational, or physical therapy practice more clinical and teletherapy depth than Callie currently claims. They can be especially useful when a pediatric caseload depends on active participation during video visits.

The trade-off is operational predictability. TheraPlatform’s regular plans start at $39 per month as of August 2026, and AI Notes costs another $30 per provider. Claims, eligibility checks, SMS reminders, recording, and transcription carry usage fees. Reviewers on Capterra, Software Advice, and G2 report mixed experiences with billing reliability, setup, mobile use, video quality, and support response time, although other reviewers praise the support and the product holds strong overall ratings on larger review sites. Callie starts with a free plan, includes AI note generation in its $29.99 per user Plus plan, and publishes the mechanics behind reminders, eligibility summaries, claim status, and clinician review of AI drafts. Choose TheraPlatform for deeper teletherapy and clinical tracking. Choose Callie when simpler published pricing and the documented SLP, OT, and PT workflow fit your bottlenecks better.

TheraPlatform combines practice management, electronic health records, billing, and video visits in one system. An SLP founded the company, and the product serves speech therapists alongside occupational therapists, physical therapists, mental health professionals, dietitians, social workers, counselors, psychologists, and massage therapists. That broad discipline list matters. A practice that combines rehabilitation therapy with behavioral health can keep more work in one product than it could in software limited to SLP, OT, and PT.

Its strongest distinction is the treatment space inside telehealth. TheraPlatform includes unlimited telehealth on every plan and offers a two-way whiteboard, screen sharing, and more than 40 interactive apps. The client can manipulate the activity instead of watching the clinician control a shared screen. The library includes reward games and open play environments, and the clinician controls permissions during individual or group sessions. Independent reviewers also identify these tools as useful for engaging children in remote sessions. Callie includes browser-based video, but it does not claim an interactive game library or whiteboard.

TheraPlatform also goes further in several areas after the visit. Its documentation tools include custom templates for assessments, treatment plans, SOAP or DAP notes, and discharge summaries. The product tracks goals, remembers prior goals for reuse, and can send and score outcome measures with visual progress graphs. Its client portal adds form signatures, file sharing, homework, insurance card uploads, invoices, and payments. Billing includes pre-submission validation, real-time claim tracking, eligibility checks, and automated ERA or EOB posting when the payer supports electronic remittance. These are material reasons to choose TheraPlatform, not edge features.

TheraPlatform fits a practice that treats telehealth as a clinical environment rather than a video link. The interactive apps can reduce the separate tools a clinician opens during a session. The goal bank and progress graphs can also support a documentation process that depends on repeated measures. For a mixed-discipline practice, the broad discipline support and Wiley Treatment Planner add-on may be more useful than an SLP-led workflow. The pricing page lists interactive therapy apps among shared plan features, while one independent review places them on Pro Plus. Confirm their plan availability during the trial because the public sources conflict.

Scheduling has useful breadth. TheraPlatform supports recurring and group appointments, email and text reminders, client self-scheduling, an embeddable booking widget, and a waitlist for earlier openings. Those tools suit school-year rhythms and cancellation backfills in a pediatric caseload. The public descriptions of Google Calendar sync conflict on whether the connection is one-way or two-way, so test the exact behavior your practice needs. Also test one holiday exception and one change to a single appointment in a recurring series. A Capterra reviewer reported that deleting one availability date removed later dates, and reviewers describe setup friction around scheduling.

Billing deserves the same hands-on test. TheraPlatform advertises validation checks, claims to more than 2,000 payers, eligibility requests, claim tracking, and ERA posting. Reviewers on Capterra and Software Advice also report rejected Medicaid claims, submission glitches, and difficulty with secondary claims. These reports do not prove every practice will have the same result, and some reviewers praise the platform. They do show why a practice should submit invented primary and secondary claim scenarios during the trial, then ask support to explain each status and error.

No public fact in this comparison establishes an authorization visit-limit workflow in either product. TheraPlatform verifies eligibility, while Callie’s eligibility response states whether prior authorization is required. Neither claim means the software counts authorized visits or blocks scheduling when a limit runs out. If authorization management drives denials in your practice, require each vendor to demonstrate the full workflow with a fictional authorization before you score it.

Callie starts from the recurring work of an SLP, OT, or PT practice. A clinician can record a session, upload a recording, dictate a voice memo, or enter typed shorthand. The AI Notetaker produces a draft inside the clinician’s chosen SOAP, Progress, Evaluation, Plan of Care, General, or custom template. Articulation, Language, and Fluency templates tune the draft to the treatment. The clinician reviews and edits every word before signing, and an authorship ledger records who created, edited, and finalized the note. Custom templates and unlimited manual notetaking are on every plan. AI generation and voice-to-note transcription require Plus or Enterprise.

The schedule connects the visit to reminders, video, payment, and claim status. Patients receive email and text reminders before the session, including a morning reminder and a final message 30 minutes before the start. Each reminder can carry the video link, and the practice can edit the SMS copy and sender name. Google Calendar sync sends sessions out and brings busy blocks in. The appointment also carries attendance, payment, and claim status, so the practice can charge a saved card, record an in-person payment, waive a fee, or log a no-show from the same record. Recurring appointments are available, while group appointments require Enterprise.

For insurance, Callie checks eligibility against more than 3,400 payers through Stedi. Its AI Summary translates the payer response into active coverage, the speech therapy copay, the remaining deductible, and whether prior authorization is required. Completed insurance appointments can enter a claim queue for review and batch submission. Claim statuses sync from the clearinghouse and keep an event timeline. Callie does not claim ERA posting, denial management, claim scrubbing, modifier automation, or authorization visit tracking inside the software. TheraPlatform has the clearer advantage when automated ERA posting is required.

The patient portal supports secure two-way messaging, paperless intake, saved payment methods, and patient-managed appointments. The product describes patients and families, not a dedicated parent portal. Multi-provider practices can view provider schedules in one grid, share patients and note templates under practice rules, keep authorship history, and export visit or patient roster data to CSV. Callie does not claim built-in homework, interactive games, goal tracking, outcome graphs, or a waitlist. A practice that needs those tools should count TheraPlatform’s advantage directly.

Choose TheraPlatform if your clinicians need clients to manipulate games or a whiteboard during telehealth. It is also the better documented choice when reusable goals, scored outcome measures, progress graphs, portal homework, waitlist management, fax, or ERA posting belongs inside the EHR. A practice spanning rehabilitation therapy and behavioral health may prefer its wider discipline coverage. Its 30-day trial also gives a team a defined period to test a full workweek before paying.

Choose Callie if your practice centers on SLP, OT, or PT and wants AI notes that follow named clinical templates while preserving clinician review and authorship history. Callie also fits a practice that values fixed reminder timing, Google Calendar busy-block sync, appointment-level payment and claim status, eligibility summaries in plain language, and published pricing below TheraPlatform’s regular base rates. Its free Starter plan supports up to 20 patient records, and its $29.99 Plus plan (as of August 2026) includes AI note generation, unlimited records and video, multi-provider practices, superbills, 20 eligibility checks per month, and 10 claims per month before usage charges.

Do not choose from this article alone. List the five failures that cost your practice the most time or revenue, then run them in both products. The therapy practice software evaluation scorecard shows how to weight those tests. Give extra weight to the workflows that recur daily. A feature that sounds useful but does not address one of those failures should not decide the purchase.

Before notice goes to the old vendor, export a complete test record and inspect it. The export should account for demographics, signed notes, templates, goals, outcome data, uploaded files, future appointments, billing history, claim records, balances, and audit history. Ask both vendors which items arrive as structured data and which arrive as documents. Keep the old system available until the new practice record matches the source totals and clinicians can find what they need.

For a pediatric caseload, place the cutover near a school-calendar break or a lower-volume week, not on the first week of a new schedule. Rebuild recurring visits and reminder consent before the first live appointment. Obtain the new vendor’s signed BAA before any protected health information enters the account, including a trial account. TheraPlatform states that customers receive a BAA at no extra charge, and Callie includes a signed BAA on every plan. Use the therapy EHR migration checklist to assign each export, validation, and cutover task to an owner.

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“Choose the system that solves your repeated work, then make the trial prove it.”